Everyone’s got at least a few questions about mattresses. We’ve got answers. In fact, we’ve compiled some of the most common mattress questions right here. Want to learn more about mattresses? Then by all means, get in touch—because we could talk mattresses all day. Actually, that’s probably what we’re doing right now.
Returns & WarrantyFrequently asked questions about return and warranty guidelines at Tomorrow Sleep.
You can return any product within 100 days for a full refund, no matter what shape it’s in. For mattresses, we've extended that time to 365 days.
Yes, your mattress is guaranteed up to 10 YEARS! If you have any issues at all during that time, please just contact our Dream Team and we’ll do whatever we can to make it right.
If the mattress is still in the box, then we’ll take it back that way. If not, don’t worry about it! We’ll send someone out to pick it up as is.
Just contact our Dream Team and we’ll take it from there. We’ll either send you a return UPS label (if it’s still in the box) or send someone out to pick it up.
We want to be sure that you are getting the best sleep possible, and therefore we offer a 100 day guarantee on every Tomorrow Sleep accessory. If you decide during the trial period that you’d like to set up a return, just reach out to us and we’ll be happy to assist.
In addition to our 100 day satisfaction guarantee, all Tomorrow Sleep accessories are covered by a 3 year warranty. One less thing to lose sleep over!
As with all products from Tomorrow Sleep, you can return our adjustable bases for any reason for up to 100 days! In most cases, we can even send a team to retrieve the base at a time when it is convenient for you. Just reach out to us at email@example.com to set up a return.
The Tomorrow Sleep Adjustable Bed comes with a 3 Year limited warranty. Three (3) Year Basic Limited Warranty: Full One (1) Year Warranty for all parts and labor, including electrical components, drive motors, power supply, and factory supplied electronics and 2 Year Limited Warranty thereafter. For full details, please refer to warranty section on Owners Manual.
Any product can be returned for up to 100 days after purchase, and mattresses can be returned for up to 365 days after purchase. That said, we ask that you first try breaking in our mattress for 30 days before requesting a return.
As White Glove delivery service is provided by a partner of ours, we can not refund the service fee once your order has been placed. That said, if you need to change the date of your delivery, or the service being performed on your order (such as adding mattress removal), just reach out to us at firstname.lastname@example.org so we can make those changes.
You may return any product purchased from Tomorrow within the first 100 days after receipt (365 days for mattresses), for a full refund, subject to the conditions described below:
- Promotional Pricing: If you purchased a product with a coupon code or other offer, the dollar value of any promotional discount will not be refunded or credited back if any or all of the merchandise is returned. For example, if the product total of your order is $1000 and you take advantage a $100 discount, your order total is $900. If all products from the order are returned, the purchase price of $900 will be refunded, not $1000.
Un-opened Mattress: If you change your mind about your Tomorrow product before you take it out of its original packaging, contact us at email@example.com for return merchandise authorization. Upon authorization, you will be sent a complimentary UPS return shipping label via email.You can then either drop your package off at a UPS location or directly arrange a time for UPS to pick it up. You will receive a full refund within 10 days of our receipt of the returned product
Opened Mattress: We are confident that you will love your Tomorrow mattress. We understand that this purchase is an investment, and we want you to be certain that Tomorrow is the best mattress for you. We encourage you to sleep on your mattress for at least 30 days before you make your final decision to return it. If, for any reason, you are not entirely satisfied between 31 and 365 days following delivery, contact us at firstname.lastname@example.org for return merchandise authorization. Upon authorization, we will arrange either an exchange for a different model or return your mattress for a full refund. If you decide to return your order, we will arrange a time for the pick-up of your mattress. We will issue a full credit to your original method of payment, or terminate your financing contract (and any payments made will be refunded in full to you) within 5 business days of the pickup date.
Pillow, Sheets, Curtains, and any other Accessories: If you want to return any other non-mattress products within the first 100 days after delivery, please e-mail us at email@example.com for return merchandise authorization. Upon authorization, you will receive an email containing a complimentary UPS return shipping label. Please place the items that you would like to return in the box, affix the shipping label, and drop off the box at your nearest UPS location. All returns must be arrive to UPS within the 100-day trial period.
100 and 365 day trial returns are limited to one trial per product category per household (determined by customer name, shipping address, and/or billing addresses). For example, if a customer purchases and returns a mattress, their next mattress purchase is final sale not eligible for return.
ORDER CANCELLATION AND MODIFICATION
Orders placed with Tomorrow Sleep are processed for shipment as quickly as possible. To cancel or modify an order any time prior to shipment, please contact us at 800-225-9012 as soon as possible.
Refunds will be issued in the form of the original payment. If you purchased a Product using an offer code or gift code, the dollar value of any offer code will not be refunded or credited back if any or all of the merchandise is returned.
- Consumer firmness/comfort preference.
- Normal changes in softness or recovery time of high density foams, including memory foam, due to normal use, temperature, or humidity.
- Normal body impression(s) of 1.5" or less.
- Consumer bed height/weight preference.
- Cover (fabric).
- Burns, cuts or tears.
- Vermin infestations.
- Mattresses displaying stains or soil that reasonably indicates the presence of potentially dangerous bodily fluids, blood borne pathogens or other substances that could cause injury.
- Mattresses used with an inadequate foundation and/or support system.
- Claims made outside the contiguous United States.
- Transportation, inspection, or removal costs of product.
This warranty gives you specific rights, and you may have other rights, which vary from state to state. This warranty is extended only to the original purchaser from Tomorrow Sleep.